Frequently Asked Questions

Lavika was born in Italy, where it develops and produces its formulas, to give you all the quality of Made in Italy through a green approach.

You can refer to the instructions on the pack.

In order to preserve the effectiveness and the safety of the product, we invite you to adopt some simple precautions: do not expose the products to direct sunlight and do not keep them near heat sources; after use, carefully close the container; always use cosmetic products with clean hands and prevent them from water.

Look for the period after opening (PAO) symbol on the outer packaging and bottle to identify your product's useful life (number of months) after its packaging has been opened for the first time. The shelf life after opening the package refers to the product correctly used and stored. Any changes in color and/or smell do not modify the properties of the product as they are due to the presence of natural origin substances.

Yes, this option is currently available for serums and cream in the 50ml size.

If you are pregnant or breastfeeding you can use all our products that are dermatologically tested. In case of specific problems we advise you to seek the advice of your doctor.

You can purchase all of our products online at lavikalab.com, Douglas Stores in Italy and Rinascente Duomo Milano.

All orders are trackable. After you place an order, you will receive a confirmation email with a tracking number from the courier company. This will let you know where your order is and when it will arrive.

You can write to us at orders@lavikalab.com so we can assess the nature of the request.

Italy, San Marino, Vatican: € 5 or free shipping for purchases over € 50. Delivery 2-5 business days.

Europe (including United Kingdom): € 15 or free shipping for purchases over € 150. Delivery 2-7 business days.

No, it is not required. Registration will entitle you to exclusive benefits.

Orders placed online can be paid with credit cards, debit cards, PayPal, Scalapay, Apple Pay and Google pay cards. We accept MasterCard, Visa and American Express cards.

By purchasing a product with the subscription option you will receive the product directly to your home without shipping costs, based on the frequency you selected. For each order included in your subscription, the product price will be automatically charged to the payment method linked to your account at the time of shipment.The service is easy to use and you can customize it by logging into your Lavika account whenever you want it.

You will no longer have to worry about running out of your favorite Lávika products, because we will ship them directly to your home according to the frequency you select. Furthermore, you will get a promotional price for the product purchased through subscription and also free shipping always guaranteed. By remaining subscribed, you will be able to benefit from further price reductions on subsequent re-orders, details of which can be found in the product sheet for each product. Let's give an example here: Sorbetto has a sales price on a single purchase of €45. By purchasing it via subscription, you will pay €40 for the product for the first order, and the next 2 automatic re-orders with always free shipping. From the 3rd to the 6th re-order you will always pay €38 for the product, from the 6th to the 12th re-order you will pay €35 for the product instead, and from all orders after the 12th re-order, you will always pay €30, as long as you remain subscribed. You can also pause your subscription at any time and restart it whenever you want, without losing the benefits achieved.

You will have complete control over your subscription and can cancel it at any time by simply logging into your Lávika account. There are no restrictions on canceling our subscription service.

At any time, you can pause your subscription and restart it when you deem it most appropriate, without losing the benefits already achieved. There are no constraints: you can do this action as many times as you want, and there is no maximum time limit for keeping your subscription on pause. This action is simply manageable by logging into your Lávika account.

When signing up for the subscription you will choose a frequency to receive the product directly to your home. However, at any time you can change the frequency to receive the product by logging into your Lávika account. You can make this action whenever you want, and you can check at any time the details of your future orders logging in your Lávika account. Remember that you can also change the delivery date for your next orders, re-schedule a shipment and, if necessary, skip your next order. All these actions can be done before receiving the order confirmation, when we notify you that your order has been handed over to the courier for delivery.

Of course, you can change the delivery date for your next order, re-schedule the shipment and, if necessary, skip your next order by canceling it. All these actions can be made before receiving the order confirmation, when we notify you that your order has been handed over to the courier for delivery.

All the details of your subscription, including the exact dates when you will receive your next orders, are available in your Lávika profile. You will be able to manage and modify all the details and you can make this action whenever you want and as many times as you want.

Yes, within your Lávika profile, you will be able to change your payment method entered when you signed up for the subscription, and you will be able to change the address where you will receive your future orders. These actions can be done before receiving the order confirmation, in which we notify you that your order has been handed over to the courier for delivery. If your payment method has expired, and we are unable to proceed with the transaction, we will ask you via email to change your registered payment method in order to process your order. Until your payment method is replaced, we will not be able to process your order, and your subscription will be considered as paused.

For Crema, Adagio, Virtuoso and Vivace, you will receive the main product with your first order. Starting from the second re-order, you will receive the refill product, so we recommend you to not throw away the product, because you will need the elements to be able to use the refill. Over time, if the components of the main product should be damaged, contact us at info@lavikalab.com and we will proceed with sending you new components. If you have already purchased the main product in a previous order, and you want to receive the refill immediately from the first order, contact us at info@lavikalab.com and we will manage your request.

Due to the promotion already applied within the subscription, no further discount code can be applied to products purchased with the subscription service.